Heather is the Founder and Director of WaringWell. Over the past twenty years, she has worked as a senior manager, coach, trainer, event organiser, and fundraiser. She has used and developed skills in marketing, project development, negotiation and motivation among others and has used her personal development and coaching skills both within the workplace and  the not for profit sector.

In addition to being a frequent broadcaster on coaching issues,  Heather is a career advisor for Cosmopolitan Magazine and regular contributor to Glamour magazine features, the resident Life Coach at the Fish4jobs website,  a past career columnist for  the Sunday Express and for two years wrote a syndicated column for the Newsquest group.  She regularly contributes articles and tips to many other publications and was chosen to be the career expert on Britain's Worst Boss for Channel 5.